Terms of Service

These Terms of Service ("Terms") govern your access to and use of the XiPlay player software and the xiplay.app services (together, the "Service"), operated by XiPlay ("we", "us").

1. The Service

XiPlay provides digital-signage player software and a cloud management platform. A per-device license unlocks the full software for a licensed device. Licenses are keyed to a device's hardware MAC address.

2. Accounts

You are responsible for your account, your organization's users, and keeping credentials secure. You must provide accurate information and are responsible for activity under your account.

3. Licenses & trials

Every new device may run the full software free for a 14-day trial. Continued use requires an active license per device. Licenses are sold as a per-device subscription on a monthly, annual, or 2-year term.

4. Billing, renewals & plan changes

Subscriptions renew automatically at the end of each term until cancelled, at the then-current price. You may add seats or upgrade to a longer term at any time; such changes are prorated. A move to a shorter term takes effect only at the end of the current term, because a prepaid annual or 2-year term is a commitment for that full term. Applicable taxes are added at checkout.

5. Cancellation & refunds

You can cancel at any time from the customer portal. Cancellation stops future renewals; your licenses remain active until the end of the term already paid for, after which they lapse. Cancellation does not entitle you to a refund of the current or any unused portion of a term, and we do not automatically pro-rate unused time. Refunds, where offered, are governed by our Refund Policy. Offline (air-gapped) license files cannot be revoked remotely and remain valid on the device until they expire; the corresponding seat is non-refundable for the remainder of that license's validity.

6. Acceptable use

• Do not use the Service unlawfully or to infringe others' rights.
• Do not attempt to circumvent licensing, tamper with the player, or resell access except under an authorized reseller agreement.

7. Availability

We target high availability for the licensing and management services; see our SLA. Players are designed to keep playing cached content during outages.

8. Liability

To the maximum extent permitted by law, the Service is provided "as is", and our aggregate liability is limited to the fees you paid in the 12 months preceding a claim.

9. Governing law

These Terms are governed by the laws of the jurisdiction in which XiPlay is established. Contact us at legal@xiplay.app.