Refund Policy

We want you to evaluate XiPlay fully before paying, which is why every device includes a 14-day free trial of the complete software.

Cancellation is not a refund

You can cancel any plan at any time from the customer portal. Cancellation stops future renewals only; it does not refund the current or any unused portion of a term. When you cancel, your licenses remain active until the end of the period you have already paid for, after which they lapse. We do not automatically pro-rate or refund unused time.

Subscriptions

Monthly, annual and 2-year terms already started are non-refundable except where required by law. Paying for a longer term (annual or 2-year) is a commitment for that full term.

Prepaid annual & 2-year plans

Prepaid annual and 2-year plans may be refunded within 14 days of purchase if the associated devices have not been deployed into production, less any applicable processing fees. After 14 days, prepaid terms are non-refundable except where required by law.

Air-gapped (offline) licenses

Offline license files issued for air-gapped devices cannot be revoked remotely and remain valid on the device until they expire. Once an offline license has been issued, the corresponding seat is non-refundable for the remainder of that license's validity, even if the subscription is cancelled.

Taxes

Refunds are issued net of taxes already remitted to authorities where those cannot be reclaimed.

How to request

Contact billing@xiplay.app with your account and invoice details. We aim to respond within two business days.