Troubleshooting

A player that registers but never receives content is usually waiting on authorization. Registering only makes the display known to your Xibo® CMS, and a human must authorize it before any content flows, and this is the single most common reason a freshly set-up player sits on its activation screen.

• ✓Open the Displays page in your Xibo® CMS, find the new display and authorize it.
• ✓If the display isn't listed at all, it never registered. Re-check the CMS address and CMS key on the player's configuration screen.
• ✓Once authorized, make sure something is actually scheduled to it: add the display to the right display group, or schedule a layout to it directly.

When the cloud or CMS is unreachable, the player keeps playing its last cached content. A previously-licensed screen stays licensed through an offline grace window; a demo screen honors its server-anchored demo dates. The screen never goes black on a transport error.

The player keeps its real-time clock correct without internet by syncing from the CMS, and picks up the timezone you set there. If schedules play at the wrong time, check the timezone configured in Xibo® for that display.

The player exposes on-device diagnostics and reports logs to your CMS. Use the players portal's last-seen and status, plus the on-screen badge, to narrow down whether an issue is network, content, or licensing.